Refund policy

As we are dealing with raw minced meat, we have a firm no return policy, which means you have to discard the meals if you are unsatisfied with it.

To be eligible for a refund, you'll need to provide a photo via email of what was unsatisfactory along with your reason so that we can improve our products and services. You’ll also need the receipt or proof of purchase.

To enquire about a refund, you can contact us at help@howlerpetfoods.com.au. If your reason is accepted, we’ll process it immediately and you'll receive a confirmation email.

You can always contact us for any refund questions or queries at help@howlerpetfoods.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, leaking, discoloured or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom meal(s)(such as special orders or personalised items). We also do not accept returns meals in containers other than the original packaging. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the meal(s) you have, and once the return is accepted, make a separate purchase for new meal(s).

Refunds
We will notify you once we’ve received your enquiry and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.